Refund policy

From time to time, we do make mistakes. We are very sorry if you've received an incorrect or faulty item. Please email us at help@kemiswardrobe.com with your order number and a brief description of the problem. For faulty items, a photo would also be wonderful. We will do everything we can to sort it out. Thanks.

We will reimburse you for the postage charge for incorrect or faulty items.


Returns

We want you to be delighted and entirely satisfied with your purchase. If you are not and it is still eligible for a return, please email us at help@kemiswardrobe.com for instructions on how to proceed.

This email must be sent within 14 days of delivery. Please do not skip this part. 'Day 1' is the day of delivery or the day of the first attempted delivery if more than one attempt at delivery was required. Sadly, we cannot authorise a return if you have not notified us within 14 days. We will give you another 14 days to return the unwanted item. During our sales/clearance, you have 7 days to return the unwanted item.

We ask that you help us by returning your unwanted items carefully folded just like you have received them. Please also do up the buttons and take out belts from the loops. If the item came in a fabric pouch, please return the pouch too. Thank you!

Kemi's Wardrobe reserves the right to refuse the return of any item that does not meet our conditions. Items that appear visibly worn are not eligible for return.

Jewellery is non-returnable. Remnant pouches purchased separately (i.e. not included with a dress) are also non-returnable. Hair accessories are not refundable.

We monitor account activity and reserve the right to cancel orders, assess fees, and/or close accounts based on order or returns behaviour.

Posting the return

We are not responsible for the return postage costs except for faulty or incorrect items. Orders may be returned using any postal method of your choice, provided that it is returned to us by the due date. We strongly encourage you to send returns by a tracked service as Real Yvonne Ltd t/a Kemi's Wardrobe will not take responsibility for items damaged or lost in the return transit. For your peace of mind, keep your postage receipt with a tracking number until you have received your refund.

We recommend not using Evri formerly Hermes for your returns. 

Please allow  7 working days any refund time to appear in your account or card.

International Returns

Kemi's Wardrobe is based in the UK. If you are outside of the UK, please write "RETURNED GOODS" and YOUR ORIGINAL ORDER NUMBER on the outside of the parcel - this will help speed up the returns process!

Please note if you are returning from the EU please clearly mark the package as "BRITISH RETURN" to avoid additional charges.

Sale items

In our Sale section, you will find some really great bargains. We understand that mistakes can be made when shopping online as you may buy an item that does not fit your frame perfectly. However, may we suggest you consider crafty customisation of your sale item? Finding a tailor to get the perfect fit would often outweigh the time and money spent on a return. If you still can't make it work, and it is still eligible for a return then please follow the return procedure above.

We do not refund postage on sale items returned for a refund.

Gift Cards

Gift cards may not be refunded.

If an order is refunded that was wholly or partially paid for with a gift card, then the gift card part of the purchase will be refunded by re-activating the gift card (with the same voucher code as before).

Gifts

If the item was as a gift and shipped to you directly, it is still eligible for return. We may be able to offer you a gift voucher in exchange for the item. Please email help@kemiswardrobe.com for advice.

Exchanges

We do not offer exchanges. If you need a different size or colour, please place a new order for the right one, and if you are still eligible, please make a return of the old item.

Christmas Holiday Season

Our normal returns policy applies during the Christmas holiday season. In other words, we still require you to inform us that you wish to make a return within 14 days of delivery (or the day of the first attempted delivery).